You started a business to get your time back. Where did it go?
Resolva finds where the hours are going and helps you fix it. Practical process improvement for businesses in Wellington and Kāpiti.
The business grew. The way you work didn't.
I identify where your business is losing time, money and capacity, then fix what's causing it.
Still working at night to keep the business running?
Your team is flat out and work still slips.
Thinking about AI, but your processes aren't ready for it?
Everything still has to come through you.
Work gets lost or redone when it's handed from one person to the next.
You know time is being wasted, but not where.
Before you spend on AI, find out what's worth automating and what would only automate a mess faster.
Effective AI and automation start with clear, streamlined and consistent processes. I establish that foundation so your business automates the right work rather than embedding existing inefficiencies, without compromising your people, your quality or your customers' trust.
With the pressures businesses are facing, every dollar, every hour and every customer matters.
My work is about helping businesses get control of their operations, reduce unnecessary costs, make better use of the resources they already have and deliver service that wins and keeps customers.
I work through what's there, identify what isn't working, remove what's unnecessary and organise what's left so it works better. The result is clear, efficient and well-organised ways of working that make it easier for everyone to consistently deliver work to a high standard.
The goal is a stronger, more profitable business that isn't being held back by the way it operates.
A clear, written picture of how work really happens.
Not how the manual says it works. How it actually happens today, with the people who do it.
Who does what
Clear ownership, balanced workloads and efficient ways of working, so it doesn't all rest on you.
Where it's handed over
Smooth handovers between people and systems keep your data accurate, work efficient and customer experience strong.
Where time is lost
Double handling, chasing, waiting and workarounds that quietly eat into everyone's week.
Where things go wrong
The mistakes, complaints and rework that keep coming back, what's really causing them and where you could be working to a higher standard.
From holding it together to knowing where to start.
Before
- You're the one keeping the business running, often at night
- Your team is flat out and work still slips
- Problems get patched, then come back
- AI looks promising, but you're not sure where it fits
After
- A clear understanding of how work runs today, turned into well-written procedures and guides
- Improvements tested with the people doing the work
- You know what's worth automating, and what to fix first
- Help to put it in place and a check that it's working
Businesses with up to 50 staff.
Wellington and Kāpiti, and wider New Zealand where remote work or agreed travel makes sense.
Where growth has outpaced the processes, or the owner or a manager has become the bottleneck.
It's a good fit if you recognise any of these:
- You're spending too much time in the business, checking and fixing work
- Your team is struggling with its workload
- Growth has outpaced your processes
- You've recently been through a restructure and need the work to land well
- You feel your service standards or way of working could be better
- You want your service to have a stronger edge than your competitors'
- You're considering AI or automation, but need to streamline how things work first
It works best when the owner is willing to take part and support the changes. I've led teams, run operations and built the processes, so I know what sustainable work looks like.
Check whether it's a fitThree steps, and you decide at each one.
Nothing starts, and nothing changes, until you're happy.
Talk and agree
We talk through what's happening in your business and whether I can help. Then we agree the scope, timeframe and price in writing. Nothing starts until you're happy.
Understand and design
I spend time with the people who do the work and build a clear written picture of how things run now. Then I design how work should run in future and write the procedures and guides. We check them with you and your team. Nothing changes until you've said you're happy to go ahead.
Put it in place and check it worked
I work with your team to put the new ways of working in place. I review afterwards to ensure it has been effective and agree on any further scope or changes.
Built to keep up as you grow.
A good process isn't a one-off. As you take on people, add services or bring in new tools, the way work happens needs to keep up. If you'd like ongoing support once the new ways of working are in place, we'll scope it together, so you only take on what's useful.
- A check-in as the business changes
- Support when you're ready to introduce AI or new systems
11+ years leading teams and improving operations in New Zealand banking.
I've led teams, run operations and built the processes, so I know what sustainable work looks like.
years leading teams and improving operations
for service across the national branch network
staff engagement
more work, no new hires
Leadership experience
Understanding what teams need to perform well and deliver high standards.
Operational improvement
Improving how workloads, resources and day-to-day operations are managed.
Process improvement
Removing unnecessary work and establishing simpler, more consistent ways of working.
Took a branch from equal last in its region to first across the bank's national branch network for service, with 95% staff engagement
Helped a 14-person team take on around 10% more work within two months, with no new hires
Clear pricing, agreed before we start.
No surprises. You'll know the scope, timeframe and price in writing before any paid work begins.
Initial conversation
We talk through what's happening and whether I can help. No obligation.
Book a timeThe full process
Start to finish. I confirm the final price in writing before we start.
Start with a conversationOngoing support
Ongoing support is scoped and agreed separately so you only take on what's useful.
Larger business or more complex work? We'll talk about it in our first conversation and I'll confirm the scope and timeframe in writing before we start.
Where is your time going?
Ten quick questions you can answer in five minutes. Find out where the hours are going in your business and what could be improved.
Business improvement questions
What kind of business do you work with?
What happens in the free conversation?
Will this disrupt my team?
How long does it take?
What do I get at the end?
Should we sort our processes before using AI?
Practical, not theoretical.
- A free conversation first, with no obligation
- Focused sessions, so disruption to your team stays small
- Improvements tested with the people doing the work
- Scope and timeframe confirmed in writing before we start
- A reply within one business day
Let's find out where your time is going.
Tell me a little about your business. I'll respond within one business day.