I know what sustainable work looks like.
I've led teams, run operations and built the processes. Now I help businesses get their time back, and help people in dispute work towards an agreement.
From running operations to Resolva.
I bring over 11 years' experience managing bank teams and branches, improving operations and processes and helping managers make better use of their teams' capacity.
In New Zealand banking, I worked with managers across business units to align day-to-day operations with their business goals. I've identified best practice, established it as the standard way of working and developed practical tools and guidance to help teams consistently deliver high-quality work.
My purpose is to set people up for success with the information, tools and guidance they need to get it right. I want to make day-to-day work easier while raising standards, improving customer service and reducing overwhelm for owners and staff.
In mediation, my approach is calm, practical and impartial. I help people have constructive conversations while keeping ownership of decisions with them. I'm an associate member of AMINZ, credentialled mediator, with advanced mediation training and experience facilitating a four-party mediation.
What that looked like in practice.
Real outcomes from leading teams in New Zealand banking.
years leading teams and improving operations
for service across the national branch network, from equal last in its region
staff engagement
more work by a 14-person team within two months, with no new hires
Took a branch from equal last in its region to first across the bank's national branch network for service, with 95% staff engagement
Helped a 14-person team take on around 10% more work within two months, with no new hires
Three complementary areas of experience.
Leadership experience
Understanding what teams need to perform well and deliver high standards.
Operational improvement
Improving how workloads, resources and day-to-day operations are managed.
Process improvement
Removing unnecessary work and establishing simpler, more consistent ways of working.
Calm and impartial
In mediation, constructive conversations that keep ownership of decisions with the people involved.
At a glance
- 11+ years leading teams and improving operations in New Zealand banking
- Took a branch from equal last in its region to first across the bank's national branch network for service, with 95% staff engagement
- Helped a 14-person team take on around 10% more work within two months, with no new hires
- Associate member of AMINZ, credentialled mediator
- Advanced mediation training
- Experience facilitating a four-party mediation
How I can help
Run your business better, with less effort.
- Practical process improvement for businesses
- Up to 50 staff, where growth has outpaced the processes
- Improvements tested with the people doing the work
Resolve a dispute.
- Independent, impartial mediation
- A fair chance for everyone to be heard
- Clear fees, agreed in writing first
Independent, impartial and caring. You keep ownership of the decision.